Billing Policy Agreement
Below is SNI LLC's, parent company to ACPost Webhosting, billing policy on our virtual server hosting services:
1.0 Account Payment
A. Payment via Credit Card
SNI LLC, accepts payments via Mastercard, Discover, American Express and Visa card. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged prior to services being rendered and fourteen (14) days prior to the renewal date for services.
B. Other Payment Methods
SNI LLC accepts payments by personal check, company check, and money order. All funds must be payable in US dollars. SNI LLC does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of service.
C. Returned Check Fee
In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the fourteen (14) days the customer fails to pay all service fees, including a $35.00 reactivation fee and a $35.00 returned check fee, customer's account will be permanently cancelled. Such cancellation does not relieve client's obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, SNI LLC will immediately suspend all services to client until such time as full payment is received in addition to a $35.00 charge back fee and a $35.00 account ebable fee.
A. Accounts with Non-Usable Credit Cards
Credit cards on file are not usable when any of the following occur:
1. The card has expired
2. The card declines the charges
3. The card is reported lost or stolen
4. The card is declared invalid.
SNI LLC will charge the credit card on file fourteen (14) days in advance of the recurring billing date. If a credit card payment fails, the customer will be sent an e-mail notice allowing seven (7) days to rectify the situation either with a new payment method or by updating the credit card. The charge will be re-attempted on the recurring billing date. If the card still does not accept our charge and no other payment has been received by the recurring billing date, the account will be suspended without exception. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $35.00 will be assessed for reactivation. The reactivation fee is non-negotiable. Upon suspension of the account, SNI LLC will send an e-mail deactivation notice to customer. If payment, including reactivation fee, is not received within seven (7) days of the deactivation notice, the account will be permanently cancelled. This includes the removal of all files that may remain but does not alleviate client's payment obligations under the hosting agreement.
B. Late Check/Non-Payment
If payment has not been received by the date of renewal of an account, the account will be suspended without exception. Upon suspension, SNI LLC will send an e-mail suspension notice to customer. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $35.00 will be assessed for reactivation. The reactivation fee is non-negotiable. If payment, including reactivation fee, is not received within seven (7) days of account suspension, the account will be permanently cancelled. This includes the removal of all files that may remain, but does not alleviate client's payment obligations under the hosting agreement.
3.0 Cancellation Policy
A. Requesting an Account Cancellation
A cancellation will only be accepted if it is done by one of the following methods:
1. The customer must submit his/her virtual authorization by requesting cancellation by either: (i) submitting a virtual authorization, or (ii) certified letter to PO BOX 42547, Las Vegas, NV 89116. The request must include the following information:
Signature of Account Owner
All account cancellations must be received in the above manner at least twenty (10) days in advance of the date of renewal. Accounts cancelled with less than twenty (10) days notice shall be cancelled at the end of the next term and shall be charged accordingly.
B. Results of a Cancellation
When a cancellation request is made, SNI LLC will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired
SNI LLC will remove all files. This may include unread e-mail left on the server.
4.0 Refund Policy
A. Refunds within the First 30 Days of Service
If an account is cancelled within the first thirty (30) days of service, the customer will receive a full refund of all account fees, minus set-up fees, provided:
1. The account is not a resold account;
2. The account has not been suspended for violations of the Acceptable Usage Policy;
3. The account is atleast on the quarterly payment plan (month to month payment plans are not eligible for refunds under any circumstance).
Refunds will be credited to the credit card on file for credit card paying accounts. Accounts paid by check or money order will receive a check via postal mail within sixty (60) days of cancellation.
B. No Refunds Outside of the First 30 Days
SNI LLC does not offer refunds for services after the initial thirty (30) days of service.
5.0 Keeping Billing Information Current
A. Updating Your Billing Information
You can update your billing information changes to SNI LLC online athttp://www.websitesecure.net/manage/. You may also email support staff at any time. Finally, you may send notice of an update to us by either: (i) submitting a virtual authorization, or (ii) certified letter to PO BOX 42547, Las Vegas, NV 89116. Any correspondence must include the account name, account password, and signature of the account owner.
B. Out-of-Date Records
Periodically it may become necessary for SNI LLC to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. SNI LLC, LLC. is not responsible for actions that are taken as a result of a customer's failure to respond to SNI LLC.'s notices.
6.0 Invoices and Statements
A. Postal Mail/Fax Invoicing
Customer may request SNI LLC to send an invoice or account statement via postal mail or fax. SNI LLC will charge customer $3.00 per invoice / statement sent via this manner.
A. Customer Liability
SNI LLC shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with SNI LLC's products and service.